This Privacy Policy explains the types of personal information we may handle when you register, use your account, make payments, request withdrawals, complete verification or contact our support team.
The information required can depend on the account activity and the checks needed to provide or protect the service.
Account Information
Registration begins with an email address and password and continues with account and personal details. We use this information to create and administer the account and to identify you when you contact support.
Payment Information
When you make a deposit or request a withdrawal, payment information is processed in connection with the selected method. Payments must be made from accounts or cards that belong to the player; third-party deposits are not accepted.
The withdrawal method should generally correspond to the deposit method. Where card rules limit a refund to the deposited amount, any remaining eligible balance may need to be paid through another available method.
Verification Information
Before a withdrawal or when additional checks are required, we may request verification documents. These can include:
photo identification
proof of address
evidence of payment ownership
a selfie with identification where required
proof of funds or wealth where required
Verification is used to confirm identity, payment ownership and account security. Standard verification normally takes around 72 hours after the required documents are received.
Support and Complaint Information
When you contact support, we may use the information in your message to review the account and respond to the enquiry. This can include transaction details, promotion information or other account-specific information you provide.
Support enquiries can be sent to support@bizzocasino.com. Complaints can be sent to complaints@bizzocasino.com.
How We Use Information
We use account, payment and verification information to operate player accounts, process transactions, review withdrawal requests, verify identity and respond to support enquiries.
Information can also be used when we need to investigate duplicate accounts, bonus eligibility or other account activity covered by our Terms and Conditions.
Keeping Your Details Accurate
The personal information connected to your account should be accurate. If account details change or you notice a problem with the information on your profile, contact our support team.
Protecting Your Account
Keep your password private and do not allow another person to use your account. If you believe that someone else has gained access to the account, contact support as soon as possible.
Age Requirement
Bizzo is for adults aged 18 and over, or the higher minimum age required by the laws that apply in a player’s location.
Contact Us About Privacy
If you have a question about personal information connected with your Bizzo account, contact our support team at support@bizzocasino.com and describe the issue clearly.